Offers “Accor”

Expires soon Accor

Assistant Executive Housekeeper

  • Pontianak (Pontianak)
  • Administration

Job description

Key tasks

• Directs the work assignments of supervisory and non supervisory personnel.
• Identifies training needs and ensures that departmental training plans are successfully implemented.
• Assists the Executive Housekeeper in personnel matters such as interviewing, evaluating and counselling.
• Establishes and maintains effective employee relations.
• Responsible for training of employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and to ensure break downs are repaired.
• Ensures good interdepartmental communication, network and teamwork.
• Informs other departments of housekeeping matters that concern them, particularly the Laundry section, Engineering Department and Front Office Department.
• Consults with the Executive Housekeeper on any work that needs to be excluded.
• Attends daily communication meetings and weekly housekeeping meetings.
• Acts and follows-up on all decisions, departmental meetings, programs as scheduled by the Executive Housekeeper.
• Coordinates with Front Office to ensure there are adequate vacant clean rooms are available for sell sufficient.
• Maintains open channels of communication with the Executive Housekeeper on all matters affecting the Housekeeping Department.
• Inspects guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings to the Executive Housekeeper.
• Monitors housekeeping personnel to ensure that rooms receive proper attention.
• Inspects daily VIP- allocated rooms and to spot check rooms of in-house VIP guests.
• Does daily spot check vacant, occupied and out of order rooms and report findings to Executive Housekeeper.
• Coordinates the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the Executive Housekeeper and ensures such schedules and requests are followed.
• Receives and investigates queries and complaints from hotel guests, Management and Front Office, then reports to Executive Housekeeper.
• Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of housekeeping personnel.
• Monitors and controls housekeeping tasks, such as lost and found, key control, security and emergency procedure that help maintain the health and security of personnel and guests.
• Identifies training needs and ensures that departmental training plans are successfully implemented.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  HACCP
·  FOLS

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