Offers “Accor”

22 days agoAccor

Assistant Director of Housekeeping

  • Jasper (Municipality of Jasper)
  • Teaching

Job description


Assistant Director, Housekeeping

Creating an engaging work environment for Colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests. The standards and values you model as Assistant Director, Housekeeping will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

Summary of Responsibilities:

Reporting to the Director Housekeeping, responsibilities and essential job functions include but are not limited to the following:             

  • Consistently offer professional, friendly and engaging service
  • Follow departmental policies, procedures and service standards
  • Leads and coaches the Housekeeping team by driving goals in on all pillars including; Voice of the Guest, LQA, CES and GOP
  • Responsible for the operation of the Housekeeping department in the absence of the Director, Housekeeping
  • Work cohesively with the laundry department and assist when needed
  • Assist the Director, Housekeeping in the administration and management of housekeeping operations including payroll, labour standards, scheduling, expenses, and  inventory control
  • Assist in developing departmental policies and procedures to achieve high quality cleanliness, maintenance and aesthetic value
  • Actively participate in the effective management of employee relations within the department through involvement in recruitment, performance appraisals/LEAD reviews, recognition, incentive programs, shift briefings, communication meetings, etc.
  • Coordinate monthly analytic reports for preventive maintenance programs and various expense categories
  • Handle guest complaints and follow through on required actions
  • Planning of special projects associated with the property
  • Ensure lost and found property procedures are followed accurately and consistently
  • Coordinate continuous preventive maintenance programs with Maintenance and Front Office operations
  • Develop, implement and maintain a Fairmont Standard based training plan
  • Maintain and support our Guest Room Audit Program
  • Develop and maintain close and effective working relationships with all hotel departments
  • Maintain a safe work environment, by ensuring proper accident reporting, hazard identification, training and return to work programs
  • Proactively search for new and more efficient equipment and techniques to assist colleagues
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles   
  • Follow all safety and sanitation policies
  • Other duties as assigned


  • University degree/diploma in Hospitality or equivalent an asset
  • Minimum 2-3 years previous experience in a Housekeeping leadership position within a similar establishment required
  • Valid Alberta Driver's License required
  • Computer literate with working knowledge of Microsoft Office, as well as Property Management System (or equivalent) required
  • Previous experience managing within a unionized environment is an asset
  • Must be a highly effective leader, possessing a high degree of interpersonal skills, drive and determination                      
  • Ability to work in a fast paced, diverse environment        .       
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team, proven abilities to train and motivate team members
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

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