Assistant Banquet Manager

Job description

Job Description

·        Take charge of banquet event operation

·        Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.

·        Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.

·        Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log

·        Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received

·        Ensure that team members with direct guest contact possess good product knowledge

·        Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations

·        Check and ensure that all operating supplies are well stocked and sufficient to run operation

·        Plan the manning allocation/work assignment per Banquet event

·        Implement appropriate and effective measures to keep costs and expenses within budget

·        Supervise the maintenance of service standards during banquet service operations

·        Engage and obtain guests’ feedback during operations to ensure satisfaction

·        Handle guests’ complaints and comments tactfully and efficiently

·        Diploma in Hospitality Management/Food & Beverage preferred

·        Additional certification(s) in Food & Beverage will be an advantage

·        Minimum 2 years of relevant experience in a similar capacity

·        Excellent reading, writing and oral proficiency in English language

·        Ability to speak other languages and basic understanding of local languages will be an advantage

·        Working knowledge of MS Excel, Word, & PowerPoint

·        Employee benefit card offering discounted rates in Accor Hotels worldwide.

·        Develop your talent through learning programs by Academy Accor.

·        Opportunity to grow within your property and across the world!

·        Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.