Administrator/Group coordinator M/W

Job description

Key tasks

• Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
• Liaise with the Cluster Sales Manager and group desk and ensures a thorough follow up of payments, deposits, rooming lists, etc.
• Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
• Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
• Handles reservations by applying the various step-by-step processes defined by the brand
• Enters reservation details precisely and correctly
• Ensures that information is passed on to the people concerned
• Confirms the reservation; takes care over written communications
• Assists with various administration tasks such as: preparation of money envelopes, organisation of petty cash and recharges, invoices etc.

Join ibis budget

Where a small but diversified team , works together with simplicity, conviviality and good sense to service our customers.

For the opportunity to carry out several professions , to multi-task and learn new skills.

And participate in training programmes to help you become a hotel professional.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word
·  TARS
·  FOLS