Workshop Management with German

Job description

Key responsibilities:

- Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action.

- Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers

- Assist the Client Delivery personnel coordinating and organizing workshops

- Additional Premier services that are going to be defined.

Desired profile

Qualifications :

·  Bachelor Degree or equivalent experience desirable
·  Excellent written and oral English and German language skills
·  Strong written and verbal communication skills to enable you to articulate complex problems succinctly
·  Confidence in handling and calculating financial information/ strong at math
·  Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes would be considered advantage;
·  Passion for and track record for delivering great customer experiences
·  Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
·  Ability to follow instructions, review team process documentation and provide knowledgeable feedback – be able to identify a red flag or roadblocks in the processes, report and address them in a proactive and timely manner
·  Ability to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment
·  Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner
·  Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided