Offers “Accenture”

Expires soon Accenture

Workshop Management Officer with Hebrew

  • Bachelor's Degree
  • Project / Product management

Job description

Key responsibilities:

· Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action;
· Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers;
· Assist the Client Delivery personnel coordinating and organizing workshops;
· Ensure services are delivered to the agreed SLA's. Where issues occur, log them and action them accordingly ;
· Provide feedback, reporting and data that contributes to refinement of processes, deliverables and communication streams with Client Delivery personnel, customers and business partners;
· Work with the Service Center delivery leads and delivery managers to resolve any of escalations and complaints received regarding our services and to improve internal processes & policies.

Desired profile

Qualifications :

·  Bachelor Degree or equivalent experience desirable;
·  Excellent written and oral English and Hebrew language skills;
·  Confidence in handling and calculating financial information/ strong at math;
·  Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes would be considered advantage;
·  Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
·  Ability to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment
·  Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided

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