Technical Support with French required in Accenture

Job description

Job Title: Technical Support Analyst with French

Department: Services - Business Process Outsourcing (BPO)

Location

Client Site, Dublin 3

Join Accenture in Ireland and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Technical Support Analyst

This role requires an experienced analyst that is able to debug issues as well as deploy and test applications. He/She must be comfortable using multiple platforms, frameworks, and software development kits. The analyst will take ownership of developer concerns and provide quality customer service to ensure the concerns are addressed swiftly and effectively. The analyst will use critical thinking and a keen attention to detail to address issues. He/She will ensure the workflow meets high expectations in regard to quality, integrity and customer experience. The analyst must be able to clearly notate bugs, edge cases and findings then share this information with multiple teams, technical managers and developers. Candidate should seamlessly switch between collaborating within a team and working independently on time sensitive tasks. The analyst is expected to meet expectations for completing ad hoc tasks and being proactive on improving individual performance metrics.

Desired profile

Qualifications :

Qualifications:

·  Experience with technical support, JS/NodeJS/REST/JSON experience
·  Experience with customer service
·  Computer science degree or equivalent experience
·  Strong and effective written and oral English communication skills
·  Fluent in the target language and in English
·  Experience in analysis, troubleshooting, and problem solving
·  Impeccable attention to detail
·  Ability to multitask under pressure in an ever changing environment
·  Ability to keep up to date in a very fast paced environment, staying on top of policy, procedure and workflow changes and evolutions
·  Be able to work as an individual as well as a contributor to a close team
·  Be able to use critical thinking and take initiative on action items
·  Must proactively communicate status across various teams including technical and non technical parters.

· A team player with a positive attitude and people skills.

Ready for your new challenge? Talk to us and join this great company!

All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.