Operations Support Associate with French

Job description

What are your responsibilities?

• Provide daily operational support to Partners, local Sales teams and other stakeholders by following up on missing or wrongly reported data and on the agreed KPI's;

• Act as Consultants towards Retailers, Sales, Finance, Sales operations on the processes & tools managed;

• Conduct regular operational reviews and deliver reporting documentation to Partners and other stakeholders;

• Act as first point of escalation for partners and internal stakeholders;

• Provide training and information on processes and tools to Partners as needed, in collaboration with the Country support;

• Provide continuous visibility of the progress of the claims to partners and stakeholders and work with them on a regular claims reconciliation process;

• Ensure compliance and process guidelines are followed by Partners and other stakeholders.

Desired profile

Qualifications :

Are you the right fit for the job?

• You are fluent in French & English;

• You are familiar with MS Word, MS Excel, MS Outlook;

• You are not experienced in the job field, but you want to develop your skills together with our professionals;

• You are a team player with good communication skills;

• You are self-motivated, with a positive attitude and approach;

• You are customer friendly and insightful, oriented towards finding solutions;

• You are able to solve urgent matters and work under pressure;

• You are responsible in a work environment.

What's in it for you?

• Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;

• Work from home 5 days/month;

• Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;

• Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;

• Opportunity to be involved in sports activities and volunteering initiatives.