Offers “Accenture”

Expires soon Accenture

OTC – Collection Analyst (Japanese Speaker)

  • Internship
  • MALAYSIA
  • Sales

Job description



Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com .

RESPONSIBILITIES:

· Responsible for collecting cash from customers as per the collections schedule within the DTP.
· Ensure monthly/quarterly collections targets are met/exceeded.
· Responsible for activities assigned by the Collections Team Lead
· Responsible for calling, emailing, & making payment arrangements with customers
· Demonstrates the ability to work as part of a team
· Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
· Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
· Work closely with key teams such as Credit and Sales in mitigating collection risk
· Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
· Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters
· Escalate unresolved issues to management in a timely manner and follow through issues until final resolution
· Perform detailed account reconciliation to identify and drive resolution of disputed receivables
· Highlight issues in accordance with agreed escalation procedure
· Attend client meeting to discuss debtor performance and address issues as required
· Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
· Adherence to client's policies and procedures

Desired profile



Qualifications :

QUALIFICATIONS & KEY SKILLS REQUIRED:
·  Bachelor's degree preferred
·  Minimum 1-2 years of experience, Collections Calling experience required
·  Collections License considered beneficial
·  Good working knowledge of an ERP system; ORACLE experience would be an advantage
·  Fluent in English, Strong communication skills
·  Excellent working knowledge of MS Office
·  Adaptable to learn new processes, concepts, and skills
·  Demonstrates the ability to work as part of a team
·  Able to work under time pressure, able to prioritise workload and meet strict deadlines.
·  Strong analytical and problem-solving skills
·  Positive attitude and flexible, especially in the period of month/quarter/year-end closing
WORKING CONDITIONS:
·  Moderate to no travel depending on project involvement
·  Overtime and On-Call may be required
·  Local holidays are observed

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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