Operations Associate Manager

Job description

Operations Associate Manager

As an Operations Associate Manager, you will be responsible for and will own the delivery of service to our client as per contractual agreement, while managing all aspects of the team's strategy, forecasting and delivery of execution excellence. You will own the future growth of the team.
People management, motivation, engagement and accountability are a key function of this role.

Main Responsibilities/Accountabilities
· Responsibility for maintaining and developing key client relationships
· Responsibility and ownership for the delivery of service and service metrics to client
· Responsible for supporting quality programs
· Responsible for embedding new processes and workflows into the team
· Drive continuous improvement and value add initiatives
· Responsibility for meeting the obligations established within the contract
· Responsibility for assessing and implementing change, strategic directions
· Ensure process documentation complete and robust
· Coaching, developing and managing team members
· Ownership of serious issue resolution and escalation management
· Allocating resources and responsibilities across the team to deliver business results and develop team members
· Responsibility for team members' formal evaluation processes including career development, salary review and performance management

Desired profile

Qualifications :



Qualifications / Experience
·  3+ years' experience managing teams in an outsourced / operations environment with multilingual, multicultural teams
·  Management of medium to large teams
·  Strong communication (written and oral) and interpersonal skills
·  Strong negotiation, influence, mediation and conflict management skills
·  Strong organisational, multi-tasking, and time-management skills
·  Excellent business acumen
·  Strong supervisory and coaching skills
·  Service focused with experience managing teams working to meet sales targets on a quarterly basis
·  Ability to be flexible and work creatively in a fast-moving environment
·  Proven focus on Continuous improvement and adding value to clients
·  Fluent English

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .