Incident Management Officer with Swedish

Job description

What are your responsibilities?

· Respond to the technical incidents reported by the business customers through a system of ticketing;
· Investigate, diagnose and assign the incidents to the right engineer;
· Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
· Act as a point of contact for customer requests and coordinate internally within multiple departments ;
· Intervenes if customer is unhappy with the troubleshooting process;
· Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
· Create weekly, monthly, quarterly reports with the incidents opened/resolved;
· If needed, you might travel for client visits on site;

Desired profile

Qualifications :

Are you the right fit for the job?

·  You are fluent in Swedish & English;
·  You are familiar with MS Word, MS Excel, MS Outlook;
·  You are not experienced in the job field, but you want to develop your skills together with our professionals;
·  You are a team player with good communication skills;
·  You are self-motivated, with a positive attitude and approach;
·  You are able to solve urgent matters and work under pressure;
·  You are responsible in a work environment;