Fraud Investigations Analyst with English (in shifts 24/7, including weekend)

Job description

We are looking for Investigators to evaluate buyer or seller transactions/ profiles and help safeguard Client's global customer base.

We want colleagues with critical thinking and decision-making abilities to join us as Investigation Specialists. Our mission in Transaction Risk Management Services (TRMS) is to make our client's domain the safest place to transact online. TRMS safeguards every financial transaction across all Client sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in the client's site.

Summary of Responsibilities

· - Investigate suspicious activity and behavior that could pose a risk to our customers on the Client EU websites.

· - Communicate effectively with via email and/or telephone with our customer base, which will include: Buyers, merchants and internal customers to analyze risk.

· -Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

· - Consistently achieve/exceed weekly productivity and quality standards for investigations.

· - Participate in ad hoc projects/assignments as necessary.

· - Achieve weekly productivity and quality standards for investigations.

· - Be prepared to be flexible with working hours and work Saturdays or Sundays as part of your normal 5-day week.

Desired profile

Qualifications :

- These position is ideal for recent graduates or people with customer service backgrounds.

- High energy, solution focused with a passion for customer service and problem solving.

- The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to dive deep to make the right decisions.

- Willingness to work to high performance targets, as well as an inquisitive and improvement based approach to work, are critical competencies for this role.

- The Investigations Specialist demonstrates end to end ownership of every task and couples this with proactive problem solving to provide exceptional judgment.

Education, Experience and Skills

·  Excellent written and spoken skills in English language with an ability to compose grammatically correct, concise and accurate written responses
·  Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
·  Demonstrated ability to work independently and make complex investigation decisions.
·  Excellent problem-solving skills
·  Demonstrated ability to analyze problems logically and make rational data driven decisions
·  Self-disciplined, diligent, proactive and detail oriented.