Dutch Technical Support Accenture Operations

Job description

Job Description

Role: Technical Support fluent in Dutch

Position will require candidate to write technical support emails in response to developer’s questions about how to develop applications. Some of these questions will be about basic procedure, some will be more technical about interacting with our API. The position will also require judgement about when to escalate developer queries to the next level of support.

The candidate will also test Actions across various multimodal platforms. Candidate will rigorously test Action’ to ensure they meet expectations in regard to quality, integrity, ease of use, customer experience, and various policies, such as legal, security and community. Candidate must notate bugs, edge cases, findings and share this information with multiple teams, stakeholders, and with the developers:

• Very strong, effective written and oral communication skills

• Impeccable attention to detail

• Ability to multi-task under pressure in an ever changing environment

• Keep up to date in a very fast paced environment in terms of policy, procedure and workflow

• Excellent soft skills and customer service skills are a must

• Knowledge of Android OS and Mac OS desired

• Must proactively communicate status across various teams and stakeholders, including technical and non technical partners

Desired profile

Qualifications :

• A team player with a positive attitude and people skills

• Hands-on development skills with JavaScript, JSON, Nodejs experience is a must

• Must be able to context-switch and manage multiple partners in parallel across various implementation stages

• Experience in analyses, troubleshooting, problem solving and project management

• Good command of basic internet and database technologies

• Be able to work as an individual contributor as well as part of a close team

• Experience in analyses, troubleshooting, problem solving and project management

• Be able to work initiative

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions— underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Disclaimer

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity