DS Technical Support with fluent Italian - Accenture - Belfast - Wizbii

DS Technical Support with fluent Italian

  • By Accenture
  • Belfast (United Kingdom)
  • Communication / Community Management / Advertising

Job description

Job Title Search Engine Marketing - DS

Services - Business Process Outsourcing (BPO)

Client Site, Dublin 3

Join Accenture in Ireland and help transform leading organizations and communities around the

world. The sheer scale of our capabilities and client engagements and the way we collaborate,

operate and deliver value provides an unparalleled opportunity to grow and advance. Choose

Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology,

Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a

compelling mix of work and training opportunities, work environment and structure for career


Role Summary

Search Engine Marketing/PPC Analyst
professionals work in a technical client-facing service

environment, supporting enterprise level PPC clients. They provide specialist technical support for

resolution of customer problems, incidents, issues, requests and queries. They liaise with product

specialists, engineers, support teams, as required resolving requests/issues in a timely manner. They

ensure proper documentation, notification, escalation, tracking, and follow up of all incidents as well

as translating client requirements into solutions that will create value for Accenture and our clients.

Roles and Responsibilities

● Troubleshoot and resolve technical issues related to enterprise level paid search accounts

● Provide guidance and technical support to high calibre Media Agencies and Account Managers

● Provide product, troubleshooting & workflow guidance and training to new hires

● Provide two-way communication and collaboration on monthly product release cycles and

customer-centric product development

● Serve as a point of contact for projects led by our escalation management team to improve client

experience and internal operational effectiveness

● Work on internal product initiatives like process automation, product improvement suggestion


Seeked profile

Qualifications :

Required Skills/Competencies/Experience

● 2 years' experience working in a client-facing technical environment, preferably related to, or

supporting, web-based products

● Strong collaboration, leadership, organization and the ability to work well in teams

● Ability to absorb complex technical concepts and communicate them to a non-technical audience

● Superior analytical and abstraction skills

● Proactive problem-solving attitude

● Excellent technical error detection and reporting abilities

● Strong communication skills

● Fluent written and spoken English AND German

Technical Skills

● Practical understanding of HTTP Protocol

● Basic understanding of HTML, JavaScript and API usage

● Understanding of Entity-Relationship and Boolean Logic


● Prior knowledge of Digital Advertising products/tools or PPC experience via Google, Bing, Yahoo is

a plus

● Knowledge of online marketing KPIs


● Bachelor's degree required: B Tech, BCA, BSc comp, BSc IT, or equivalent practical experience

All of our professionals receive comprehensive training covering business acumen, technical and

professional skills development. You'll also have opportunities to hone your functional skills and

expertise in an area of specialization. We offer a variety of formal and informal training programs at

every level to help you acquire and build specialized skills faster. Learning takes place both on the job

and through formal training conducted online, in the classroom, or in collaboration with teammates.

The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from

which to build a career.
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About Accenture

Entreprise internationale de conseils en management et technologies, Andersen Consulting a été créée en 1989. Issue du département conseil d’Arthur Andersen, la société devient Accenture (contraction d’Accent on the future) en 2001. Aujourd’hui dirigée par Pierre Nanterre et basée à Dublin, Accenture compte 289 000 collaborateurs intervenant dans plus de 120 pays. En 2013, l’entreprise a généré un chiffre d’affaires de 28,6 milliards de dollars. Experte en conseil en stratégie, en organisation et en développement et mise en œuvre de système d’information, Accenture travaille au service des plus grandes organisations du monde en les accompagnant sur la route de la performance comme le souligne son slogan High performance.Delivered. Autour des valeurs telles que la gestion responsable, le développement des talents ou la création de valeur, ce réseau mondial intervient également dans le domaine de l’externalisation. 

2880 vacancies open at Accenture

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