Digital Marketing Training Specialist

Job description

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Job Title Digital Marketing Training Specialist

Department Services - Business Process Outsourcing (BPO)
Location Client Site, Dublin 3

Scope

Accenture is operating a global Digital Customer Marketing Centre of Excellence for a global Fortune 100 technology company. The Customer Marketing Centre of Excellence is responsible for the production, execution and implementations of highly-personalized digital direct marketing campaigns, including the development of campaign lists, personalized HTML emails and landing pages, campaign deployment, post-campaign reporting and premium account implementation services.

Position Description / Responsibilities:

The Training Specialist is tasked with Delivering training in the campaign management area. This individual is responsible for delivering training, working with the QA team to ensure that training and QA is fully aligned.

· Delivering digital marketing campaign management training
· Identify improvement opportunities within the training schedule and delivery
· Contributing to root cause and other data analysis within the QA area
· Act as liaison with managers and supervisors to ensure consistent training standards are met
· Execute ad-hoc training requests as assigned by the Service Delivery Manager and training and QA lead
· Analyze Customer Satisfaction Survey results & recommend improvement efforts
· Ensure process maintenance and continuous improvement
· Provide one to one feedback and continuous improvement training sessions
· Act as Subject Matter Expert (SME) for Digital Marketing
· Provide training to agents about new product features and new formats

Basic Qualifications

· BA or equivalent work experience
· 1+ years of work experience in digital marketing
· Experience working in a quality assessed environment
· High energy, passion, and a good sense of humour

Preferred Qualifications

· Minimum 2 years working in digital marketing campaign management area, major focus on search advertising
· Proven track record at driving initiatives and managing own time
· Ability to demonstrate project management skills and experience
· Ability to identify operational opportunities for improvement
· Excellent communication and interpersonal skills
· Ability to operate within a team environment, multi-tasking and prioritizing work across supported clients
· Use appropriate mannerisms/behaviour when interacting with client groups and/or end-users
· Communicate comfortably with Accenture management and clients
· Escalate conflicts in a timely manner to appropriate personnel
· Be open and flexible to new ideas that may alter team goals.

Desired profile

Qualifications :