Offers “Accenture”

Expires soon Accenture

Customer Service Associate with French

  • Романија (Општина Центар)
  • Administration

Job description

Handle, research, and resolve phone and email inquiries for our client's customers regarding non-complex technical and functional problems.
• Document and update customer contacts in the Customer Service System.
• Complete any follow-up work related to customer issue resolution.
• Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
• Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
• Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.

Desired profile

Qualifications :

- Fluency in French and English;
- Verbal and written communication skills;
- Listening skills;
- Problem solving and analysis;
- Customer service orientation;
- Excellent problem solving and analysis skills;
- Self-Motivated, positive attitude and approach;

Make every future a success.
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