Customer Service Associate with French
Романија (Општина Центар) Administration
Job description
Handle, research, and resolve phone and email inquiries for our client's customers regarding non-complex technical and functional problems.
• Document and update customer contacts in the Customer Service System.
• Complete any follow-up work related to customer issue resolution.
• Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
• Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
• Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
Desired profile
Qualifications :
- Fluency in French and English;
- Verbal and written communication skills;
- Listening skills;
- Problem solving and analysis;
- Customer service orientation;
- Excellent problem solving and analysis skills;
- Self-Motivated, positive attitude and approach;