Customer Service Associate with English and Spanish/Italian/German/Portuguese/French

Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Key responsibilities

· Providing excellent customer service
· Resolving issues in a timely manner and ensure high levels of customer satisfaction
· Gaining and maintaining Client confidence and organization's trust by developing efficient relationship
· Providing explanations in relation to customer issues (both written and by phone); communication with clients in a professional manner maintaining confidentiality
· Performing order entry using internal systems
· Performs the tasks with very minimal to zero supervision (as necessary)
· Seek missing information and finds solutions
· Reporting expected vs actual output
· Escalating issues and seeking advice with Team Leaders when facing non-standard issue

Desired profile

Qualifications :

·  Bachelor or master degree
·  Customer services experience - min. 6 months - ideally within online related services
·  Written and spoken fluency in English and one of the following languages : Spanish/Italian/German/Portuguese/French
·  Focus on assisting clients by driving the right product adoption for the right client – previous B2C experience would be an asset
·  Professional customer service skills
·  Self-driven with attention to detail and follow-through
·  Ability to multi-task and work under pressure
·  Excellent communication skills: verbal, written, listening skills
·  Comfortable with a rapidly-changing environment
·  Strong problem-solving skills
·  Flexible and quick learner, able to adapt to continuously evolving client needs to help grow their business on advertising platform
·  Ability to understand current clients' processes and guidelines




We offer

·  Localization: Kraków
·  The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
·  Experience with a range of Clients and technology solutions which provides professional relevance
·  Operating according to Lean Six Sigma philosophy
·  Collaborating and learning from diverse and talented colleagues helps you “raise your game”
·  Trainings and development tailored to help you achieve your potential
·  New Joiners Programme including trainings
·  Opportunity to engage in Corporate Social Responsibility initiatives
·  We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
·  Social benefit packages including: private medical care, MyBenefit, life insurance
·  Friendly work atmosphere in multicultural environment

When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Check out all our job vacancies at our website:
www.accenture.pl/operationswarsaw

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.”