Customer Experience Team Member

Job description

Be yourself,

Make a difference

Are you ready to take your expertise to the next level?

There is never a typical day at Accenture, but that is why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Customer Experience Team.

You only get one chance to make a good impression – and that's why our Customer Experience team plays a vital role when it comes to building our brand and our culture at Accenture.

In our Customer Experience team , you will work in an environment responsible for delivering a holistic experience for employees and visitors, beyond their expectations, when they are in the office or at an event. We want to not only meet and greet them, but to also engage them, talk to them, surprise them, spoil them. It is our aim that this experience will be present with others when they think of us.

The roles in the team are specialized, but the workflow is liquid, enabling us to harvest synergies between our tasks, and each team member plays an important part in ensuring what we call hyper personalized services. No request is too big – and none too small.

We are now looking for two new team members for a temporary employment.

The required start date would be no later than April 1 st and the employment will last from 12 to 18 months. The position may be prolonged.

As a team member, you are particularly responsible for welcoming guests and employees to our offices in Helsinki. This includes people who visit in person, from the moment they step through the door, offering them a personalized welcome, perhaps a coffee and a chat, and walking them to the meeting room or lounge area. What is equally important is when they leave – we would like to see them back again!

The reception also welcomes people who call us or who participate in virtual meetings via video. You will manage conference rooms preparation, catering, and more. While many of the tasks involve direct personal contact, we would also expect you to be tech savvy and able to give instructions on our collaboration tools, such as video and Microsoft Teams.

About you:

You are enthusiastic, proactive and efficient. You are service minded and possess excellent interpersonal skills. Your ability to handle a variety of tasks in a fast-paced environment is high on our list of priorities, as well as your adaptability to change. Your planning skills must be excellent, as well as your drive to focus, follow-up, learn, share and ideate. You are loyal and reliable, resourceful and perform well under pressure.

Desired profile

Qualifications :

We are looking for:

·  High proficiency level in Finnish and English
·  Excellent interpersonal and communication skills
·  Good knowledge of Microsoft Office
·  Tech-savvy and a quick learner
·  Able to work well with all levels of management, staff, clients and vendors
·  Critical thinker with an ability to independently identify solutions and make recommendations
·  You have dedicated your career to providing the best service to customers. This could be within the event or hospitality sector, such as restaurants and hotels, or from the corporate sector

Interested?

Make your move – apply online by February 16th and attach your CV and letter of application in English. We look forward to receiving your application.

If you have any questions concerning the position or our recruitment process, please contact finland.recruitment@accenture.com .

Be sure to follow us on Facebook , Instagram and LinkedIn .

Equal is greater than - Accenture welcomes and encourages applications from diverse backgrounds related to gender, age, ethnicity, culture, race, religion and belief, disability, nationality, sexual orientation and gender identity. Inclusion and diversity are fundamental to our culture and core values, providing an environment where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity!