Customer Experience Associate- German

Job description

Role:

This is a customer centric role focused on delivering an outstanding customer experience to the top tier customers of a global Fortune 500 company, working with them and their account managers to provide high level support and advice. Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business' digital marketing campaigns.

Responsibilities include:

· Providing multilingual customer support and high-level marketing advice to large advertising accounts based in Europe, Middle East and Asia through different channels – live chat, email and phone
· Responsibility for helping these customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the multi-channel advertising solutions
· Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
· Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
· Provide product and tool support to improve the overall experience and drive higher product adoption and spend
· Identify trends and solve problems facing multiple business customers
· Provide vital product insights and feedback on client products

Desired profile

Qualifications :

Skills and Experience:

• Experience working in a customer centric environment would be beneficial

• Minimum of 1 year's prior work experience in the marketing or technology sector is desired

• Advanced knowledge of online advertising and social media products

• Excellent analytical and Troubleshooting skills

• Experience of working with web domains and Shopping platforms

• Fluency in English AND full fluency in the German language

• Exceptional grammar and the ability to construct emails efficiently

The Person:

• Demonstrates speed, agility, critical-thinking, problem solving skills and ability to act quickly on given directions

• Has an interest in Marketing / Social Media / Data Analytics

• Able to adapt to continuously evolving marketing needs to help clients grow their business on the advertising platform

• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience

• Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

• Self-driven with strong attention to detail and the ability to follow tasks through to conclusion

• Ability to multi-task and work under pressure

• Excellent communication skills: verbal, written, listening skills

Please note that a minimum requirement in order to be successful for this role is to have a documented completion of a Leaving Certificate or High School equivalent.




Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.