Position: Content Review Associate
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week, 12 months contract (with view to extension)
Work Hours: Must be flexible to work in a 24/7 environment
Accenture are recruiting content reviewers to work with us on a 12 months contractor basis working with one of our global leading clients. You will be responsible for helping improve the quality and safety of online content, while gaining hands-on job experience.
As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Duties and Responsibilities
Day-to-day responsibilities may include, but are not limited to:
• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
• Fulfill base productivity and quality requirements
• In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees' well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
•Fluency in Spanish (and English)
•Strong attention to detail to ensure quality of work
•Enthusiastic, positive attitude with a strong willingness to learn
•Good knowledge of internet and associated technologies
•Experience in a professional work environment (Recent graduates welcome)
• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for career progression
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.