Collections Support Associate X1 PPT Day

Job description

Collections

• Contact by phone with customers to make payment arrangements/establish payment dates and resolve issues.
• Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required.
• Meet collection targets and ensure agreed Service Levels are met or exceeded.
• Escalate issues in accordance with escalation policy; collect, progress and escalate as required.
• Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client.
• Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement
• Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements.

Desired profile

Qualifications :

• Customer Interaction Handling
• Negotiation skills
• Operational Excellence
• Matric