Debt Collections (Australian Shift)

Job description

Collection Specialist

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The Collections Specialist is responsible for work activities related to the collection and recovery of customer receivables and debt. Responsible for ensuring that cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high quality dispute information, while maintaining a professional relationship with the client and their debtors.

Job Description

• Collections professionals manage receivables by contacting customers via telephone,letter, fax or email and settles overdue invoices.

• Ensure Cash Collections activities meet the requirements of the Client by reducingdebts aging, maximizing Cash Collections and collecting high-quality dispute

information, while maintaining a professional relationship with the Client and their debtors

• Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required.

• Meet Collections targets, and ensure agreed Service Levels are met or exceeded.

• Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required.

• Attend /support Client meetings to discuss debtor performance and address issues as required.

• Assist in the preparation of management reports in line with Client's and Accenture's requirements; provide Collections statistics and reports.

• Develop and maintain processes to allow accurate and timely production of regular or ad hoc reports for Client's and internal operations in all aspects of revenue Collections.

• Monitor Collections related system performance if applicable, report issues and maintain communications or project plans to ensure appropriate resolution.

• Be proactive and innovative with ideas to continuously improve Collections-related processes, services and deliverables to the Client

• Shift working hours required.

Educational background:

• HSC/ Diploma/ Degree in any field or at least 1 year experience in Debt Collections

Desired profile

Qualifications :

Knowledge/Skills Requirements:

• Flexible to work on Australian shift from 01am to 10am.

• Excellent negotiation and communication skills, especially oral and written English

• Reliable

• Discreet

• Quick learner

• Attentive to details & Accurate

• Autonomous

• Team Player

• Strong analytical skills

• Experienced in MS Office

• Debt Collections experience will be an advantage

• Customer service/Sales admin/logistic experience will be an advantage

Accenture does not discriminate on the basis of race, religion, color, sex, age, nondisqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.