Cloud Operations Manager

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Job Description
Cloud Computing professionals provide skills and experience related to cloud computing, applying a business and technology model for delivering and acquiring IT services in a utility-like fashion.
Cloud-Agile Infrastructure professionals apply cloud based infrastructure technology.
A professional at this position level within Accenture has the following responsibilities:
Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
Closely follows the strategic direction set by senior management when establishing near term goals.
Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.
Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments.
Decisions have a major day to day impact on area of responsibility.
Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

The Accenture Cloud Platform Cloud Service Delivery & Assurance Manager will manage the relationship and delivery of Accenture Cloud Platform (ACP) services from offshore and onshore delivery locations. The Cloud Service Delivery & Assurance Manager will manage the cloud services being delivered to multiple clients located in North America, Europe and other regions. The Accenture Cloud Platform is a highly dynamic platform with an aggressive service offering roadmap. The Cloud Service Delivery & Assurance Manager is responsible for supporting existing operations, but also in driving the establishment, support and definition for new service offerings.

The Cloud Service Delivery & Assurance Manager will be responsible for overseeing the below services being delivered including:

• Service Desk • Cloud Management Services (OS Admin, Patching, Antivirus, Backup, etc) • Public Cloud Services (IaaS, PaaS, SaaS) • Application Support (Operations, Maintenance, Bug Fix) • Vendor and Accenture Delivered Services • New Services Offerings ACP Operations Accountability • Focal point for client activity across ACP Operations, serving as a primary point of contact for assigned client accounts and ACP customers • Manage service delivery across all locations where services are provided, such as client locations, delivery centers, external providers, etc. • Manage the delivery of agreed scope of service at agreed price • Work with client account delivery teams and delivery centers to commit service delivery operations to SLA achievement, demand plan and delivery schedule • Work with delivery leaders to optimize cost-to serve. Participate in cloud strategy discussions with client and account team to provide cloud mobilization and delivery expertise • Deliver efficiencies through industrialized processes and improved automation • Achieve defined SLA commitments and other financial/operational metrics for area • Escalate performance issues to ACP leadership Work with Accenture Cloud Platform Leadership and Client Account Management Teams Proactively • Address supply demand gaps, confirm demand plan and report on delivery performance • Manage continuous improvement and enhancements for client delivery • Promote ACP feature adoption and journey to cloud initiatives • Participate in account planning and roadmap discussions • Achieve year over year efficiency gains in conjunction with delivery service providers Participate in Solution Design Processes • Validate and sign off on specific solution configuration/deal shaping to ensure delivery capability will achieve client expectations

Desired profile

Qualifications :

Basic Qualifications:

·  Minimum of 3 years of experience in client facing infrastructure service delivery/consulting team management.
·  Minimum of 5 years of hands experience on infrastructure service delivery in cloud operations, data center, networking, security and/or systems administration.
·  Minimum of 3 years of experience in cloud technologies with one or more of the “Big 3” providers.

Preferred Qualifications:

·  Proven ability to define, create, and manage complex problems in a constantly changing environment.
·  Project Management and/or IT Service Introduction Experience IT Support Operations and Service Management (ITIL)
·  Ability to communicate designs and concepts at multiple levels (ex. technical and executive)
·  Experience coordinating with 3rd party providers/suppliers for client delivery.
Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent communication (written and oral) and interpersonal skills Excellent leadership and management skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.