Arabic - Digital Reviewer Agent

Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Visit us at www.accenture.pt

Desired profile

Qualifications :

Responsibilities
·  Processing and reviewing accounts that have been flagged for review due to having uploaded potentially sensitive content to ensure there are no violations of policies
·  Responding to notification of potentially sensitive information in an appropriate manner by validating the inquiry and performing further investigation. This may include cooperating with subject matter experts to respond or support in the response to inquiries or escalations. Raising these to the correct person which may include but is not limited to external third parties, the client or Accenture.
·  Understanding and performing content reviews under supervision for International and Domestic cases following client processes and procedures at all times.
·  Ensuring all social media content complies with all published policies, procedures and any legal and regulatory requirements that the company is obliged to adhere to
·  Being accountable for workable solutions and processes within your specific area of responsibility
·  Escalating issues to Operations Manager or client Point of Contact as appropriate
·  Addressing most non-routine issues
·  Ensuring all work is performed in accordance with SLAs and metrics.
·  Responsible for other activities assigned by the Operations Manager
Are you the person we are looking for?
·  Fluency in the desired language (English + Arabic)
·  Strong attention to detail
·  Great communication and interpersonal skills
·  Enthusiastic, positive attitude with a strong willingness to learn
·  Team player
·  Good knowledge of internet and associated technologies
·  1-2 years' experience in a professional work environment