Application Support Analyst

Job description

The Intelligent Cloud and Infrastructure team helps clients transform their IT infrastructure using comprehensive, intelligent infrastructure solutions, including cloud, data centers, security solutions and service management. We support digital strategies of our clients by designing and implementing flexible IT solutions.

AS AN ACCENTURE TEAM MEMBER, YOU WILL BE:

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Performing support for identity and access management applications with a focus on Certificates authentication;

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Supporting Requests, Incidents and Changes via ServiceNow application, our queued ticketing system;

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Improving employee and workplace performance to meet dynamic business demands ;

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Assisting in the administration, testing, maintenance and support of PKI and its associated infrastructure or tools. Work in hybrid environment Cloud and On-Prem.

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Monitoring and investigating alerts from IT infrastructure. (Windows Server & Cloud Solutions).

Desired profile

Qualifications :

WHAT DO WE EXPECT FROM YOU?

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Experience in Windows Server support ;

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Fluent English and good communication skills;

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Experience within the customer service area (preferably a multinational organization);

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Good analytical, troubleshooting and problem-solving skills;

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Understanding of Certificates, PKI, Active Directory and Access Management - would be an asset;

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Powershell scripting skills would be an asset.

WHAT CAN WE OFFER?

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Working with skilled, international teams ;

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Opportunity to gain broad experience supporting large IT infrastructure including MS Windows servers; PKI and Security technology; Cloud technologies; ITIL and Agile.

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Opportunities to expand your skills and advance your career ;

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Competitive benefits package : e.g. private healthcare, additional insurances, lunch vouchers, sport packages;

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Working from home .