AdX Technical Support with fluent Russian - Accenture - Belfast - Wizbii

AdX Technical Support with fluent Russian

  • By Accenture
  • Belfast (United Kingdom)
  • Purchasing

Job description

Job Title Ad Exchange Technical Analyst

Services - Business Process Outsourcing (BPO)

Client Site, Dublin 3

Join Accenture in Ireland and help transform leading organizations and communities around the

world. The sheer scale of our capabilities and client engagements and the way we collaborate,

operate and deliver value provides an unparalleled opportunity to grow and advance. Choose

Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology,

Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a

compelling mix of work and training opportunities, work environment and structure for career


Role Summary

An Ad Exchange is a technology platform that facilitates the buying and selling of media advertising

spaces in real time ( Real-Time Bidding ).

Ad Exchange Technical Analyst
professionals work in a technical client-facing service environment,

supporting online programmatic buying products. They provide specialist technical support for

resolution of customer problems, incidents, issues, requests and queries. They liaise with product

specialists, engineers, support teams, as required resolving requests/issues in a timely manner. They

ensure proper documentation, notification, escalation, tracking, and follow up of all incidents as well

as translating client requirements into solutions that will create value for Accenture and our clients.

Full training on the Ad Exchange platform will be provided on site and you'll be requested to

complete a Certification Exam.

Roles and Responsibilities

● Provide a proactive B2B support mainly via email to Real-Time Bidding buyers on Google Ad


● Troubleshoot and resolve issues related to programmatic buying and Real-Time Bidding

● Procure guidance and consultative technical support to clients and Account Managers on Google

proprietary tools

● Serve as a point of contact for projects led by our escalation management team to improve

client experience and internal operational effectiveness

● Work on internal product initiatives like process automation, product improvement suggestion


● Contribute to product training for new hires

Personal Specification

Seeked profile

Qualifications :

Personal Specification

Required Skills/Competencies/Experience

● Experience working in a client-facing technical environment, preferably supporting web-based

products is an advantage but not mandatory

● Ability to absorb complex technical and evolutive concepts and communicate them to a

non-technical audience

● Strong collaboration, leadership, organization and the ability to work well in teams as well as


● Demonstrated creative problem-solving approach and strong analytical skills

● Strong communication skills

● Preferable knowledge of HTML, JavaScript or SQL

● Reporting

● Fluent written and spoken English AND French , Spanish , German, Russian or Italian


● Previous Web Development experience

● Data analytics skills and working knowledge of online marketing KPIs & Metrics

● Experience working in online advertising operations, interacting with a publisher or

advertiser-facing ad management platform


● Relevant studies or experience in Computer Science or Marketing, or a related field
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About Accenture

Entreprise internationale de conseils en management et technologies, Andersen Consulting a été créée en 1989. Issue du département conseil d’Arthur Andersen, la société devient Accenture (contraction d’Accent on the future) en 2001. Aujourd’hui dirigée par Pierre Nanterre et basée à Dublin, Accenture compte 289 000 collaborateurs intervenant dans plus de 120 pays. En 2013, l’entreprise a généré un chiffre d’affaires de 28,6 milliards de dollars. Experte en conseil en stratégie, en organisation et en développement et mise en œuvre de système d’information, Accenture travaille au service des plus grandes organisations du monde en les accompagnant sur la route de la performance comme le souligne son slogan High performance.Delivered. Autour des valeurs telles que la gestion responsable, le développement des talents ou la création de valeur, ce réseau mondial intervient également dans le domaine de l’externalisation. 

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