Technical Application Specialist

Job description

     

JOB DESCRIPTION:

Responsibilities:

·  Perform new instrument and assay implementations through Test Of Record (TOR), especially for the customer validation and verification studies
·  Perform on-site assay investigation, troubleshooting and study planning and execution
·  Designs, conducts, and leads advanced validation/verification studies; provides technical leadership. Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories, including new product launch (NPL) products.
·  Establishes criteria and technical standards for excellence; anticipates, recognizes and resolves technical problems; identifies new directions for validation and verifications.
·  Conduct comprehensive customer entrance interview to understand the customer’s needs, and manage their expectations within the defined service offerings.
·  Plan the onsite integration process.
·  Work with implementation project managers as technical lead to execute project plan across customer systems.
·  Work with the customer to take ownership of the instrument.
·  Assist customers with meeting their regulatory and validation requirements.
·  Provide appropriate training for the customer on the newly installed instrument.
·  Manage the integration process to meet customer expectations and timeline.
·  Perform troubleshooting on issues related to reagent or instrument performance designed to improve customer self-sufficiency.
·  Provide data to the organization on customer use/preferences leading to customer driven design/customer usability.
·  Responsible for identifying and communicating critical gaps and recommend potential improvements to cross-functional work processes.

Requirements:

·  Bachelor’s Degree in Science, Engineering, Electronics or Medical Technology
·  Minimum 2 to 4 years of experience in a Diagnostics laboratory environment/ position field service, technical call center, or with Abbott Diagnostics products with proven track record
·  Expertise with Technical Assay and system for product line responsibility

     

JOB FAMILY:

Field Services

     

DIVISION:

        

LOCATION:

Singapore > Singapore : DUO Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)