Sr Global Service Professional

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Primary Function

This position is responsible for overall compliance of service documents across multiple Abbott divisions (e.g. Core Diagnostics, Hematology, Transfusion, Informatics, etc.).

Main Responsibilities:

• Managing, publishing and maintaining documents, procedures and software
• Review of service documentation (e.g. ISA, TSB, Service Manuals, etc.) via APLM Change Requests (CR) for metadata completion, accuracy, file integrity, formatting and overall adherence to standard best practices. Provide feedback to service documentation or CR owners as needed. May participate as an active member of a cross-functional team to write and edit service CR packages.
• Ensure CR packages are appropriately justified and approved by the responsible functional areas according to established procedures.
• Process approved CR packages for their implementation or e-publication in MyGSS website.
• Document, create and monitor service ticket with allocated due dates associated with TSB.
• Tracking and trending Mandatory and Field Action Mandatory TSBs for completion.
• Implement CAPA and approve Exception Reports related to the commercial and global service nonconformities.
• Maintain the Global Service and Support part repository, linkage to external resources required in service documentation.
• Maintain the MyGSS website.
• Troubleshooting/training quality system tools or documentation tools such as Teamcenter (APLM), Microsoft Sharepoint, ePAS, etc. 

Education

• Bachelor’s Degree preferred in one of the following technical disciplines: Engineering, Electrical, Electronics, Life Sciences or Molecular Sciences with related field experience.
• In lieu of a Bachelor’s Degree, a similar Associates Degree with 3+ years of experience will be considered.

Experience

• 3 years technical service and or support experience (support, field service, systems development, reliability testing, and/or OEM management) and prior supervisory/management experience preferred.
• Has acquired extensive experience, and, or, knowledge of Field Service operations and customer satisfaction.
• Basic understanding of cGMP, QSR, and IVDD requirements is required.
• Project management skills
• Strong documenting of performed work and adhering to company policies is a must.

Excellent communication skills, verbal and written.

JOB FAMILY:

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