Offers “Abbott”

30 days agoAbbott

Specialist Technical Support Automation EMEA

  • Wavre (Nivelles)
  • Teaching

Job description

JOB DESCRIPTION:

Abbott is recruiting an Automation Application Support Specialist to join our Diagnostics Division (ADD).

An Automation Application Specialist is primarily responsible to provide installation and service support for the most challenging repairs and troubleshooting. In addition, this role provides advanced technical training to ADD internal roles and to end users.

The position will have as focus Automation.  Travel across EMEA up to 70%

Major Accountabilities

· 
Own Automation projects implementation across EMEA together with IT team members

· 
Ensures that all activities are performed in compliance with quality system requirements.

· 
Prepare and drive customer meetings in order to help with definition of the workflow and related specific configurations

· 
Configure the automation system as per defined workflow and customer needs

· 
Perform validation and qualification of the automation system

· 
Perform track-master level customer training

· 
Provide onsite support during go-live phase

· 
Monitor instrument performance and provide suggestions for configuration changes

· 
Perform advanced troubleshooting regarding samples-related issues, including: specimens routing, samples errors, exception managements, results production.

· 
Perform application-related technical coaching and training for Application Specialist, Technical Service Specialist,   Abbott Ambassador, TSO.

· 
Participate in  Area Expert team for automation

· 
Analyze existing solutions to provide improvements and suggestions

· 
Keep up-to-date the installation documentation and tickets and update the project plans

Your Profile

· 
Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical I electrical / life sciences or medical technology/Biotechnical Engineer is preferred.

· 
Preferably 1 years of experience as Technical Service Specialist and or a proven track record in a similar position

· 
Successful engagement with customers, specifically key stakeholders and lab staff

· 
Strong communication skills

· 
Fluent English

· 
Ability to identify and drive resolution of issues

· 
Coaching and training skills

     

JOB FAMILY:

Support Services

     

DIVISION:

ADD Diagnostics

        

LOCATION:

Belgium > Wavre : Building P2

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

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