Offers “Abbott”

Expires soon Abbott

Global Service & Support Engineer - MQ

  • Des Plaines (Cook County)
  • Design / Civil engineering / Industrial engineering

Job description

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 150 countries and employs approximately 73,000 people. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.

JOB DESCRIPTION:

This position is for a Technical Specialist in the Global Service and Support team supporting MQ. Primary responsibilities include support of internal instrument systems used for design and development of Abbott Molecular Products, design, conduct and lead projects enhancing product usability and serviceability and providing technical support for Abbott Molecular Products. The role requires the need to provide direct and onsite technical support for field engineers, through leading field service escalations and collaborating with external vendors and internal Product Support teams in order to obtain successful resolutions. Technical training courses are expected to be prepared and delivered to a variety of participants, which will comprise mainly field service engineers but also other internal teams and some customer training will be required. Creation of service documentation comprises a core responsibility ranging from small procedural documentation modifications through to large sections of service manuals and comparable records. Multiple service and support related projects involvement is required, a number of which need to be led, many of which comprise cross functional teams.

Primary Function / Primary Goals / Objectives:

Responsible for implementing and maintaining the effectiveness of the quality system.

Provides worldwide technical product support.

Creates and conducts technical training.

Creates technical documentation.

Provides worldwide phone and on-site support.

Participates in projects involving support and service of assigned products.

Major Responsibilities:

Responsible for implementing and maintaining the effectiveness of the quality system.

Performs assignments of a wide degree of difficulty.

Conducts technical training for assigned products.

Provides input to the product teams regarding development of new designs, methods, or processes.

Recommends changes to existing programs.

Creates, updates, and maintains technical documentation.

Performs CR approval and technical sign-off for service and support of assigned projects.

Provides problem resolution for worldwide technical product support.

Develops and/or provides input into Field Service tools for use in the field to service Abbott Molecular instrumentation.

Education:

Bachelor's degree in a related field with 2+ years of relevant experience.

OR

Sufficient practical experience to demonstrate a functional equivalence

to the above criteria.

Background:

Two years of experience working on projects and teams developing products or systems used in the manufacture of products.  Experience with the operation of diagnostic laboratory equipment.   Strong written and communication skills are necessary.  Good troubleshooting skills and a logical approach to problem solving.  Requires good organizational skills.

JOB FAMILY:

Tech Support-Instruments

DIVISION:

AMD Molecular

LOCATION:

United States - Illinois - Des Plaines

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 10 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://130.36.46.90/content/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://130.36.46.90/content/common/External/EEO_Spanish.pdf

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