Field Based Engineer- East Kent

Job description

     

JOB DESCRIPTION:

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Abbott Diagnostics are recruiting for a Technical Service Specialist (Field based Engineer) to cover East Kent.

Primary objective of the position:

The Technical Service Specialist is responsible for providing level one and two support to our customer base – handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

Major accountabilities:

·  Provide first line and second line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
·  Provide level two service (complex service interventions requiring more than 4 hours of labor)
·  Schedule and perform planned maintenance (PM) activities
·  Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
·  Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations
·  Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
·  Assist with customer business reviews
·  Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
·  Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
·  Perform basic technical coaching and training to other Technical Service Specialists
·  Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background :

Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Requirements / Work expe rience

·  Proven track record in a similar position, supported by management and customer references
·  Successful engagement with customers, specifically key stakeholders and lab staff.
·  Excellent product and industry knowledge
·   Excellent experience and process skills of the business functions service delivery.
·   Excellent communication skills

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

     

JOB FAMILY:

Field Services

     

DIVISION:

ADD Diagnostics

        

LOCATION:

United Kingdom > Maidenhead : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable