Customer Service Representative (Shirley, Solihull) - Abbott - Solihull - Wizbii

Customer Service Representative (Shirley, Solihull)

  • By Abbott
  • Solihull (United Kingdom)
  • Reception / Administration

Job description

JOB DESCRIPTION:

An exciting opportunity to join a fast-paced Customer Service team in a global healthcare company. Our Customer Service Representatives provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquires, service requests and handling of customer complaints.

We are recruiting for an individual to provide predominantly Front Office support, including:

  • Receiving & processing orders for all customers which are received by telephone
  • Handling customer complaints and perform investigations
  • Following up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager
  • Issuing required credit notes for returns and complaints within the official procedural deadlines
  • Maintaining daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency
  • Organizing return shipments
  • PER processing and follow up in collaboration with sales reps
  • Responsible for PER handling in line with quality guide lines

Education & Competencies:

  • Educated to A-level standard
  • Previous experience in Customer Service data entry, ideally office-based
  • Knowledge of Microsoft Office and ERP packages (SAP ideal)
  • Team player
  • Customer-oriented
  • Good organization ability, excellent attention to detail
  • Positive reaction to working in a \"deadline\" environment, stress resistant
  • Works with integrity & sensitivity to the importance of the product

Hours: 37.5 weekly hours Monday-Friday

Location: Blythe Valley Business Park, Shirley, Solihull

Package: Competitive salary + excellent benefits, including office bonus, private healthcare

JOB FAMILY:

Customer Service

DIVISION:

CAHF Cardiac Arrhythmias & Heart Failure

LOCATION:

United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Keyboard use (greater or equal to 50% of the workday)


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