Customer Service Representative (Shirley, Solihull)
Solihull (West Midlands) Administration
Job description
JOB DESCRIPTION:
An exciting opportunity to join a fast-paced Customer Service team in a global healthcare company. Our Customer Service Representatives provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquires, service requests and handling of customer complaints.
We are recruiting for an individual to provide predominantly Front Office support, including:
- Receiving & processing orders for all customers which are received by telephone
- Handling customer complaints and perform investigations
- Following up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager
- Issuing required credit notes for returns and complaints within the official procedural deadlines
- Maintaining daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency
- Organizing return shipments
- PER processing and follow up in collaboration with sales reps
- Responsible for PER handling in line with quality guide lines
Education & Competencies:
- Educated to A-level standard
- Previous experience in Customer Service data entry, ideally office-based
- Knowledge of Microsoft Office and ERP packages (SAP ideal)
- Team player
- Customer-oriented
- Good organization ability, excellent attention to detail
- Positive reaction to working in a \"deadline\" environment, stress resistant
- Works with integrity & sensitivity to the importance of the product
Hours: 37.5 weekly hours Monday-Friday
Location: Blythe Valley Business Park, Shirley, Solihull
Package: Competitive salary + excellent benefits, including office bonus, private healthcare
JOB FAMILY:
Customer Service
DIVISION:
CAHF Cardiac Arrhythmias & Heart Failure
LOCATION:
United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)