Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries
At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. That’s why we’re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.
Our location in Alameda, CA, currently has an opportunity for an Associate Project Manager, Customer Service.
WHAT YOU’LL DO
The Associate Customer Service Program/Project Manager will manage the implementation, maintenance, and reporting of specified Commercial Sales, Marketing and CRM Service Programs for the United States. Works closely with internal departments such as Sales and Marketing to understand new program requirements and acts as Customer Service subject matter expert to make recommendations on most effective and efficient method of implementing programs that are in the best interest of the customer and the ADC Business. Identifies opportunities and develops and designs new, value add, Marketing, Sales and CRM Programs. Works with internal ADC Customer Service Management team and Customer Service third party vendors to develop and design programs and maintain existing programs. Creates and executes new program project work plans and revises as appropriate to meet changing needs and requirements. Manages day-to-day operational aspects of new programs. Provide competitive levels of support to Abbott Diabetes Care internal customers and strategic partners. Act as source of superior knowledge on all Abbott Diabetes Cares programs and Customer Service policies and procedures both internally and to our strategic partners. Supports Customer Service Program Manager on essential business projects. Participates in marketing strategy and planning activities and offers ideas on new opportunities to increase customer retention and improve the customer experience.
Responsible for the implementation, maintenance, and reporting of specified Sales, Marketing, and CRM Service Programs for the United States by working with internal customers, such as Sales and Marketing, internal Customer Service team members, and third party Customer Service Vendors. Creates and maintains detailed program/ project work plans required in the implementation process and revises as appropriate to meet changing needs and requirements. Facilitates regular meetings with internal program owners, internal customer service team members, and third party vendor. Holds regular status meetings with program/project team. As a Project Team Leader, ensures internal stakeholders are well informed of program changes and effectively communicates relevant project information, milestones, activities and timeline. Responsible for performing all activities and assigned projects within budget, to the highest quality possible, meeting project milestones and delivering final program on time while delivering to program defined requirements. Delivers engaging, informative, well-organized presentations on behalf of Customer Service Resolves and/or escalates issues in a timely fashion. Expected to conduct presentations on behalf of Customer Service.
Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management.
Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist but is not intended as a wholly comprehensive or permanent representation.
EDUCATION AND EXPERIENCE YOU’LL BRING
Bachelors Degree in Communication, Business, Life Sciences preferred, OR 4 years equivalent experience in a Customer Service environment (Call Center or other customer support teams.)
Ability to implement, develop and maintain Commercial Service Programs. Good communication and project management skills (Project Management Certification/Training preferred). 3 years of experience in Commercial Marketing, Sales and CRM Service Programs in regulated environment preferred. 2 years of experience in Customer Service/Sales/Marketing functions required. Strong Project management skills and high level of experience with Excel and PowerPoint. Must be able to work in fast paced, high pressure team environment.
Must have the ability to manage multiple projects at one time from start to finish. Must have the ability to work with internal stakeholders and manage outside vendors, keeping them on track and meeting all deadlines with high quality results.
Experience working in medical device, pharmaceutical or other acute health care organization preferred. Knowledge of diabetes and blood glucose monitoring helpful.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
· Training and career development, with onboarding programs for new employees and tuition assistance
· Financial security through competitive compensation, incentives and retirement plans
· Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
· Paid time off
· 401(k) retirement savings with a generous company match
· The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
ADC Diabetes Care
United States > Alameda : Plaza 6 Building
Yes, 10 % of the Time
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf