Associate Field Service Engineer

Job description

JOB DESCRIPTION:

Travel extensively to install/troubleshoot/maintain company capital equipment.

Identify and analyze equipment failures, replace and repair equipment as needed.

Provide clinical and technical support for users to best use company capital equipment.

Offer capital equipment training to Users/FCE/Sales as needed.

Support customer centric programs like shows and workshops as needed.

Be the lead person to remote assist User/FCE/Sales to resolve technical issues.

Summarize frequent issues, main causes and optimized solutions for the service data analysis.

Maintain the field knowledge matrix, including work instructions, flow charts, layout, commission procedure, bulletin, and related technical documentation.

Work with multiple teams to implement Service SOP.

Document the service record as well as issues in clear manner.

Manage capital equipment integration project as required.

REQUIREMENTS:

Engineering degree with at least 5yr field working experience in cardiology business.

Have extensive knowledge on hardware, software, network as well as physics, while demonstrate strong hands-on skill on troubleshooting and following the work instruction.

Understand clinical cardiology, while real case support experience could be a plus.

Need to be a good listener to really understand questions, especially over the phone, and help solve them.

Be cooperative team player: many works will need the cross-functional team support. 

Willing to work under stress and tight time demand, can take overtime when needed.

Be able to travel extensively up to 80% even on last-minute notice, mainly in India with some oversea trips.

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