Ambassador

Job description

JOB DESCRIPTION:

This position will be supporting the Diagnostics division in Trinidad & Tobago, Barbados & Jamaica.

Primary Job Function:

• Be the representative of Abbott and the ADD brand to the customer.
• The Ambassador operates as primary account management contact with customer account; with a focus to
• improve economic profitability; increase customer loyalty; secure retention; and drive value expansion.
• Act as trusted partner to existing customers
• Build promoters and achieve targeted retention rate
• Manage and drive development of accounts according to strategic account plan (value expansion; economic
• profitability)
• Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to
• minimize overall cost to serve
• Coordinate order; delivery; and billing

• Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management.
• Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional
• Marketing; Customer Support Center and Technical Service; Finance. This position is a very visible and will
• influence customer purchase decisions.
• Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts
• annual supply budget of approximately 3.0MM for US. Considers financial and customer implications as part
• of decision making.
• Critical contribution to the effectiveness of the CAPA system with responsibility for accurate
• documentation of customer complaints and the actions taken to resolve those concerns
• Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and
• accurately to both internal and external customers.
• Monitor and maintains customer satisfaction through direct contact.
• Adheres to safety guidelines; policies; procedures.

Minimum Qualifications:

• Bachelor's degree or equivalent relevant experience required. Bachelors degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.
• Minimum of Two years of relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products.
• Experience in the region of Trinidad & Tobago, Jamaica or Barbados.
• Experience providing technical product application and/or hardware support.
• Experience interfacing with customers
• Strong people management and communication skills
• Trouble shooting/problem solving skills
• MS Office Proficient (Word, Excel, PP)
• Shows ability to prioritize independently
• Negotiation skills
• Demonstrate sales skills
• Demonstrates innovation, adaptability, and schedule flexibility; Considers a dynamic environment as an opportunity to learn and grow
• Analyzes discrete issues and provide solutions; Identifies missing information or recognizes underlying issues;
• Organizes thoughts and information into clear explanations or presentations.
• Anticipates, identifies and meets internal and external customer needs and requests; Negates and Resolves Conflicts; Maintains a professional demeanor, even under stressful conditions.
• Makes logical timely decisions based on analysis and experience
• Effectively Manages Time; Prioritizes tasks and defines tasks necessary to meet goals; Organizes own activities and time to complete multi-faceted tasks and assignments;
• Manages daily workload related to call documentation; parts inventory and cycle count accuracy

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES: