Ambassador
Abu Dhabi, الإمارات العربية المتحدة Legal
Job description
JOB DESCRIPTION:
Major Responsibilities
RETENTION RATE:
- Ensure instrument analytical turnaround time (uptime/repair/maintenance)
- Conduct customer business review (KPI reviews)
- Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
- Identify customer training requirements
- Coach customers and share knowledge (education)
- Identify and resolve customer pain points (troubleshooting)
- Replenish and control inventory
- Build image and brand in eyes of customer
- “Sell” or reinforce Abbott's total solution value offering
- Collect and transmit VOC (Voice of Customer)
REVENUE:
- Renewals of most of the assigned accounts (adhering to standard renewals procedures)
- Menu expansion (utilization of existing products; new product launches)
- Service sales
- Product promotion
- Value creation
- Order management
- Contract management
- Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
- Spare parts management
- New assay applications
VALUE CREATION AND EXPANSION (BOOST PRODUCTIVITY):
- Price management
- Service sales
- Free of charge control
- Menu expansion
- Lifecycle management of product
- Service cost management
- CPR management
- Contract Life Cycle and Compliance
BUILD PROMOTERS:
- NPS responsibility (hot sheets)
- Management of inter-client relationships
ANALYTICAL TURN AROUND TIME:
- Assay availability and performance
- Instrument installation & commissioning
- First line level service/fixes
- TSBs – hardware & software upgrades
- Proactive monitoring and communication via AbbottLink
- Escalation & support
- Customer inventory
Knowledge, Skills and Abilities
•Bachelor's degree or equivalent relevant experience required. Bachelors degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred. •Practical interfacing with customers •Strong people management and communication skills •Trouble shooting/problem solving skills •Computer skills (word, excel, power point, internet savvy) •Shows ability to prioritize without help •Negotiation skills •Strong sales skills •Strong work ethic •Service-minded •Customer orientation •Basic application know-how
JOB FAMILY:
Sales Force
DIVISION:
LOCATION:
United Arab Emirates > Abu Dhabi : Abu Dhabi Islamic Bank Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 25 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Not Applicable