Expires soon ABB

IS Service Delivery Manager (Various Domains) for Application Run

  • Bengaluru (Bangalore Urban)
  • HR / Training

Job description

Tasks:
We are looking for candidates for the position of IS Service Delivery Manager for Application Run Organization responsible for execution of service delivery and support globally for Application Run services in a various Domains, and masters stakeholders relationships as well as ensures delivery meets or exceeds business expectations and maintains the business service level agreement.

IS Service Delivery Manager:
• Responsible for ensuring a continuous and continuously improving service delivery and support. Reviews Service Level Agreements (SLAs) and corresponding service monitoring & controlling metrics to identify rightsizing opportunities;
• Collaborates with Application Run Service Delivery Country/ Cluster, Application Run Towers, with IS departments managers (IS Infrastructure in particular), with internal and 3rd party suppliers (where applicable);
• Partners with IS ADM department (in particular DDM, and CoE), and Country IS management;
• Globally responsible (in coordination with Application Run Service Delivery Country/ Cluster) for application service level performance, for assuring the introduction of new services/ applications into the IS landscape, and for the changes to existing services/ applications;
• Actively monitors the execution and delivery of Application Run services and takes actions when services do not meet agreed service levels. Discusses service level reports with the relevant Business, Domain, and Application Manager(s) to ensure understanding and to jointly define and plan improvements;
• Responsible for ensuring minimal disruption to services and applications during new services introduction, he is the “go to production” gate keeper for the ADM build processes and teams. Reviews service proposals for/ from 3rd party vendors, ensuring they meet Application Run requirements;
• Acts as the key escalation point for application service performance;
• Consults and advises business on how their service requirements can be met through the IS Services available in the Application Run Service Catalogue;
• Responsible for interface-to and handover-from ADM/ build teams for new and changed services as part of service transition;
• Act as primary contact during SOX audits, aligning application towers and operations with relevant controls to fulfil compliance requirements. Performs service reviews to solve SOX defects;
• Facilitates the translation of Application Run support requirements in specifications/ high-level service design, throughout the project lifecycle;
• Reviews regularly with all the stakeholders the quality of deliverables;
• Contributes to the IS Service Catalogue for the Application Run components, sets directions in the areas of service introduction and end user support;
• Keeps knowledge up to date regarding domain, processes, technology and industry;
• Supports the installation/ management/ maintenance/ optimization of internal and cross-functional processes related to Application Run. In a domain, ultimately accountable for the performance and execution of service delivery assurance and service delivery introduction activities and processes in Application Run, including escalation, compliance, SLA management and continuous service improvement;
• Strongly collaborates with the IS Infrastructure organization, in particular Service Desk and Service and Supply Integration (SSI) areas, to ensure the effective management and operations of the of the Global Service Desk and SSI organizations;
• Supports work in the domain is aligned to given goals and compliant with ABB IS Enterprise Architecture and any other applicable ABB Group Directives and ABB Group Guidelines, especially ABB IS Guidelines and Directive, which deal with IS service delivery. Contributes to the development of IS internal standard;
• Manages assigned budget, if any, effectively and delivers activities within agreed schedules and costs. On request, participates in the definition of costs and schedules;
• In concert with Application Run, ensures and increases satisfaction with IS Services by assessing expectations, verifying that actions are taken to close any gap, and influencing stakeholder perceptions of IS Services;
• Manages relationships with Application Run, ADM and IS management, regional and division business heads, GBSes and 3rd party suppliers (where applicable) and in particular with ADM and IS Infrastructure (Service Desk and SSI) to provide updates, resolve issues and manage expectations;
• Deals with and provides input for any incident, change or project which has, or might have, a major impact on Application Run department, and/ or on the whole of IS;
• In coordination with Application Run Service Delivery Country/ Cluster managers, informs/ consults relevant IS colleagues (and non-IS colleagues, where applicable) on any incident, change or project activities which may have a major impact on the others' areas of responsibility;
• As the case may be, ensures (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both ABB and the employee;
• Participates and contributes in management meetings (internal and external), as well as governance bodies, representing Application Run Service Delivery Management.

Additional information:
We offer:
• An exciting job in a company promoting innovative and modern technologies;
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
• Employment in a stable company with an established position in the market;
• Attractive salary based on your professional experience and skills;
• Good working environment.

To apply for the position, please send your application (Curriculum Vitae in English) indicating IS Domain of your interest via our page or using the button under the advert.

We reserve the right to answer only to the chosen candidates.

Location:
   Bangalore,Karnataka,India

Contract type:
   Regular/Permanent

Business Unit:
   Corporate Function Information Systems

Date posted:
   2016-12-05

Job function:
   Information Technology

Publication ID:
   IN59615068_E2

Desired profile

Requirements:

• Above 3 year of IS experience within the relevant IS domain;
• Above 1 year of line management or similar experience;
• Strong IS developing and operations skills and a deep understanding of the overall context of business processes and IS technologies;
• Experience to translate business requirements into technical IS capabilities and solutions;
• Experience in project planning and execution as well as economic aspects of system management and life cycle;
• Knowledge of ITIL processes;
• Superior knowledge of IS technology;
• Fluent spoken and written English, local language(s) a big advantage.

Make every future a success.
  • Job directory
  • Business directory