Techinal Analyst Intern
06-2017 - 09-2017 Project / Product management • Communication with ServiceNow various customers over the platform essential requirements of security, new features, and upgrades. Involved in communication with user’s application teams and ServiceNow development team for continual
operations support and product improvements.
• Collaborate on cross-functional projects to resolve issues with the Platform from the Performance perspective.
• Identification of gaps in internal processes, data, and problems in support operations in order to resolve challenges in
business continuity.
• Prioritized and resolved 25+ product backlog of instance hardening and IP migration of various client instances. cross-team
collaboration with developers, security, and network teams.