Nunzio Renzi - WIZBII Nunzio Renzi has published his/her professional profile on WIZBII. N R

Nunzio Renzi

Professional multitasking seeking to progress my career

47years • Milan

Summary

I am Enthusiastic, reliable, multilingual, self motivated and well mannered. Predisposed in interpersonal relationships, specialist and experienced in Customer Service and Sales, I work well in international environments. Patient and empathetic with extensive background in conflict resolution and Customer care. Background as Sales Administrator, Financial auditing operations, Reception, Retails and Business Customers management within Leisure, Hospitality, Customer Service and Service Industries. I keep myself on my free time updated constantly with training courses.

Skills

AudutingCustomer OrientedCustomer Service ExpertDatabase ManagementRevenue ProtectioLanguagesProblem SolvingReceptionReservationTicketingItalianEnglish LanguageGoal OrientetedPMScrmMs OfficeSAP Front End User

Experiences

Gateline Assistant

08-2016 - 05-2017 Hotels - RestaurantsLocation London Liverpool St Station and Shenfield Station • Attended to platforms to assist with the boarding and ensuring safety is maintained. • Checked Tickets. • Checked gates for any faults and rectified. • Directed any non valid tickets to the revenues staff. • Ensured the gates work efficiently at all times. • Ensured all station equipment and facilities are functioning correctly and are in a presentable state. • Ensured accurate, up-to-date, Customer information is provided by all means available. • Implemented and assisted with station evacuation fire drills and detraining where necessary. • Maintained a presence on strategic areas of the station. • Maximised revenue by preventing fraudulent travel. • Reported any technical faults can not be rectified manually to the engineers. • Reported any incident, potentially dangerous situations to the Supervisors. • Set the gates in the correct configuration for the time of the day and for the maximum flow during peak times.

Night Auditor

11-2015 - 06-2017 Hotels - RestaurantsLocation At Ibis London City Hotel ***plus • Completed various computer audit reports. • Handled and resolved any discrepancies in cash float balancing, main safe cash float, cash banking • Handled empathetically and professionally guest complaints, reservations and room assignments. • Handled wake up calls for guests and bookings promptly. • Maintained and ensured all lobby and office areas tidy and clean at all times. • Performed check-in and check-out procedures and transactions. • Provided a first class Guest experience. • Processed payments from Guests. • Prepared and run end of the day process in PMS (Property Management Software FOLS). • Prepared and balanced summary of cash, check, and credit card activities. • Posted room charges to guest accounts. • Promoted hotel facilities and assisted guests with any information and requests. • Promoted up-selling rooms, and other services to walk in guests. • Performed security duties and incident reports. • Performed data processing and filing operations. • Responded to overnight emergencies. • Summarized and compiled information for the Hotel’s financial records. • Set up Hotel restaurant for the early breakfast, prepared food and drinks to delivery to guests. • Tracked room revenues, occupancy percentages and other office statistics.

Customer Service Advisor

03-2014 - 07-2015 IT developmentLocation Edinburgh Scotland UK • Addressed and resolved Customer product complaints empathetically and professionally. • Accurately documented, researched and resolved Customer service issues. • Acted professionally and patiently when addressing negative Customer feedback. • Assisted UK and Italian Customers and assessed their needs. • Effectively managed a high volume of inbound Customer calls. • Handled and solved efficiently Customers complaints. • Handled Customer’s SEN (Sony Entertainment Network) accounts. • Managed Customer’s calls effectively and efficiently in a complex, fast-paced and challenging contact centre environment. • Met service and quality standards during every review period. • Provided to Customers a professional technical support for Sony PlayStation Products. • Performed data storage and data processing operations. • Processed operations on Customer Service Management Systems and databases. • Referred unresolved Customer grievances to designated departments for further investigation.

Customer Service Representative

05-2012 - 03-2014 Energy / Materials / MechanicsLocation Edinburgh Scotland UK • Directed calls to appropriate individuals and departments. • Earned management trust by serving as key holder, responsibly opening and closing the agency. • Greeted walk-in Customers to ascertain what each customer wanted or needed. • Helped on drive sales goals and achieved monthly target quotas. • Handled professionally product enquiries with up-to-date knowledge of sales and shop promotions. • Handled invoicing and shipping issues. • Handled car maintenance scheduled procedures. • Handled and scheduled operations of vehicle’s collection and delivery. • Investigated and resolved Customer enquiries and complaints in a timely and empathetic manner. • Liaised with the accounting and central reservation departments. • Provided first class Customer experience to generate a loyal clientele. • Promoted up-selling cars, insurance, fuel options to walk –in Customers. • Performed various administrative and basic accounting functions. • Performed miscellaneous reports. • Performed security duties. • Provided directions and general information to Customers. • Processed daily check – in and check – out vehicles and transactions. • Performed successfully on generating a targeted growth in revenue. • Reported and tracked accident vehicle forms. • Routinely answered by e-mail and over the phone to Customer’s enquiries regarding merchandise and pricing.

Sales Assistant

04-2012 - 05-2012 SalesLocation Edinburgh Scotland UK • Built relationships with customers to increase likelihood of repeat business. • Handled cash. • Maintained and ensured the shop areas tidy and clean at all times. • Promoted products to Customers in a sincere and friendly manner. • Performed stocking and organising tasks in assigned sales area. • Responded to Customer enquiries and requests in a prompt and efficient manner. • Recommended merchandise to customers based on their needs and preferences.

Sales Administrator

01-2004 - 12-2011 AdministrationLocation MIlan Italy • Answered accurately to Customer’s enquiries by e-mail and over the phone regarding merchandise and pricing. • Followed-through on all critical inter-departmental escalations to increase customer retention rates. • Investigated and resolved high volume of Customer enquiries and complaints in a timely and empathetic manner. • Handled high – volume of daily paperwork and cooperated with the accounting departments regarding. • Handled and solved successfully high – volume of daily Customer contract issues. • Handled Business Customers contracts. • Liaised with Financial department and Bank agencies. • Managed and replied in a timeline manner all incoming e-mails. • Processed transactions with PMS (Property Management Software SAP). • Performed data storage and data processing operations. • Provided a first class Customer Service experience to generate a loyal business clientele. • Provided advices and guidance on product selection to business Customers. • Professionally assisted business Customers over the telephone.

Education & training

Diploma Ragioneria

1990 - 1996 Province of Varese, ItalyAdministration, Hotels - Restaurants, Energy / Materials / Mechanics, Teaching, Procurement, Sales

My soft skills

Persevering
Flexible
Communicating
Team player

Languages spoken

  • English

    Professional

  • Italian

    Native language

My Internet presence

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