Gateline Assistant
08-2016 - 05-2017 Hotels - Restaurants Location London Liverpool St Station and Shenfield Station
• Attended to platforms to assist with the boarding and ensuring safety is maintained.
• Checked Tickets.
• Checked gates for any faults and rectified.
• Directed any non valid tickets to the revenues staff.
• Ensured the gates work efficiently at all times.
• Ensured all station equipment and facilities are functioning correctly and are in a presentable state.
• Ensured accurate, up-to-date, Customer information is provided by all means available.
• Implemented and assisted with station evacuation fire drills and detraining where necessary.
• Maintained a presence on strategic areas of the station.
• Maximised revenue by preventing fraudulent travel.
• Reported any technical faults can not be rectified manually to the engineers.
• Reported any incident, potentially dangerous situations to the Supervisors.
• Set the gates in the correct configuration for the time of the day and for the maximum flow during peak times.