Naresh Kumar - WIZBII Naresh Kumar has published his/her professional profile on WIZBII. N K

Naresh Kumar

WFM Vice President/ WFM Head

46years • Bengaluru

Summary

A global Leader with 16 years experience in WFM, MIS, Contact Centers, ITES etc

Skills

Workforce ManagementSix SigmaContact CenterCapacity PlanningSchedulingforecasting

Experiences

Vice President Workforce Management

03-2016 - 01-2017 Project / Product managementWorkforce Management Head for entire Asia Pacific Region.

Senior Director Workforce Management

02-2015 - 02-2016 Project / Product managementHead WFM for Asia Pacific.

Global WFM Head (and various roles)

05-2006 - 01-2015 Project / Product managementGlobal WFM head for HP worldwide TS

WFM AM

09-2005 - 04-2006 Project / Product managementResponsible for end to end WFM for a big telecom account.

WFM AM

07-2005 - 09-2005 Project / Product managementResponsible for End to end WFM of giant global IT account

WFM AM

04-2001 - 07-2005 Project / Product managementEnd to end WFM responsibility for entire Organization.

Education & training

Indira Gandhi National University

2000 - 2005 New Delhi, Delhi, India, New DelhiIT development, IT development, Infra / Networks / Telecom, Studies / Statistics / Data

Delhi University

- 1999 New Delhi, IndiaStudies / Statistics / Data, Chemistry / Biology / Agronomy, Chemistry / Biology / Agronomy

My soft skills

Team player
Enterprising
Analytical
Responsive

Languages spoken

  • English

    Professional

  • Hindi

    Native language

My Internet presence

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