Maria Moreira - WIZBII Maria Moreira has published his/her professional profile on WIZBII. M M

Maria Moreira

Distributors Sales Support EMEA (B2B)

45years • Barcelona

Summary

I am enthusiastic, positive, versatile and creative with more than 10 years of experience giving a high quality, professional and efficient service to different multinational companies.

Skills

SapMs OfficeIllustratorphotoshopBakery

Experiences

Customer Service Support

01-2017 - 02-2017 Infra / Networks / TelecomTracking via leads, customers Customer support and web platform user support Customer and Lead Management Validate the resolution of incidents in the web platform Generic support tasks for leads, clients and partners via telephone and email Exhibitors Service Desk Support

Customer Service Support

01-2017 - 02-2017 Infra / Networks / TelecomProjects: GoingDigital & 4YFN Tracking via leads, customers Customer support and web platform user support Customer and Lead Management Validate the resolution of incidents in the web platform Generic support tasks for leads, clients and partners via telephone and email Exhibitors Service Desk Support

Distributor Sales Support EMEA (B2B)

12-2013 - 03-2016 Social and cultural activitiesConsult and insert orders/needs Monitoring distributors accounts Manage invoices/credits B2B Sales support and Customer Service Follow up customers shipping needs with guaranteed time delivery Manage complaints

Customer Service Agent

10-2012 - 02-2013 Hotels - RestaurantsIn and Outbound calls mails from/for customers/hotels Troubleshooting of luxury hotel bookings and services to better suit customer needs and expectations Middle liaison between hotel partners and customers. International market: Brazil, US, UK

Customer Service Agent

10-2012 - 02-2013 Hotels - RestaurantsIn and Outbound calls mails from/for customers/hotels Troubleshooting of luxury hotel bookings and services to better suit customer needs and expectations Middle liaison between hotel partners and customers. International market: Brazil, US

Project Coordinator

04-2008 - 06-2011 TeachingEncourage & lead the team members to work productively and proactively in the project Prepare projects for translation, layout and proofreading Contact with freelancers translators and B2B customers Manage complaints

Customer Service Agent

04-2006 - 04-2008 Infra / Networks / TelecomIn and Outbound calls/mails Consult about their products or services needs or wants Report technical issues to IT department Middle liaison between sales/IT departments & customer Portuguese market

Education & training

Escola Superior De Artes E Design

1998 - 2002 Matosinhos, Portugal, MatosinhosDesign/UX/UI

Esad

1998 - 2002 Matosinhos, PortoDesign/UX/UI

My soft skills

Communicating
Persevering
Creative
Team player

Languages spoken

  • Portuguese

    Native language

  • English

    Professional

  • Spanish

    Professional

My Internet presence

Make every future a success.
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