Luis Pontes - WIZBII Luis Pontes has published his/her professional profile on WIZBII. L P

Luis Pontes

39years • Lisbon

Summary

Sales Manager, Communication & Customer Services Professional Experience recognized in the telecommunications sector, offering 8 years of comprehensive experience in all aspects of Customer Service, Internal Communication and Sales.   More than 8 years of experience in the telecommunications sector, in the historical operator in the provision of telecommunications and multimedia services in Portugal. Over 5 years of experience in the organization and coordination of debt collection. More than 2 years in the area of ​​internal communication for the chain of stores, currently performing functions of store manager, enabling the consolidation of knowledge in sales. Highly qualified knowledge in consolidating effective relationships, while delivering exceptional services and maintaining the optimum level of customer satisfaction. Aspiring to pursue career opportunities within stated fields to use years of experience and knowledge in a high-level organization

Experiences

Stores Manager

03-2015 - NowInfra / Networks / Telecom▪ ▪Sales Management Objectives outlined by the Company (B2C and B2B) - Mobile segment, Fixed, Convergent; Quality control in front office - Store; ▪ Managing a team of 30 elements ▪ Training and Coaching - Sales and Claims Management

Communication Assistant

03-2013 - 06-2015 Infra / Networks / TelecomNetwork Optimization and Development - Telecom: Fixed / Mobile / Converged ▪ Support performance improvement in Front Office and Sales ( communication and internal procedures) ▪ NPS (Net Promoter Score) improvement in retail service; ▪ Support Sales Process (Products and Services); * Control weaknesses in optimizing the retail business. ▪ (2013-04 -2014-01) - Support in stores Communication (Sale Procedures B2C) -MTC (subsidiary company PT Comunicações) - Namibia - Data Bundle (3G e 4G) ▪ (06-2013 to 09-2003) - Support in drafting the manual of procedures and analysis of complaints mobile segment - Angola UNITEL(subsidiary company PT Comunicações)

Education & training

Graduation- Universidade Nova

2003 - 2008 Lisbon, Portugal, Lisbon

Languages spoken

  • Portuguese

    Native language

  • English

    Professional

  • Spanish

    Intermediate

Extra-professional Experiences

Columnist

Dinamo Magazine
04-2014 - Now

Diario Dinamo ( www.jornaldinamo.com), Lisboa (Portugal) ▪ Critical assessment albums; ▪ Coverage Concerts and Music Festivals;

My dreams

Before I turn 30

An international professional experience

My Internet presence

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