emma lyukshina - WIZBII emma lyukshina has published his/her professional profile on WIZBII. e l

emma lyukshina

looking for a new challenge

39years • Florence

Summary

I have more then 10 years of experience in F&B business.i've spent all this years improving my skills in the customer service, sales and restaurant business development. I speak 4 languages, all of them quite fluent. I love managing teams and making sure customers get the best service.

Skills

Problem-solvingCommunicationCustomer ServiceMarketing StrategyTeam BuildingtrainingSalesmicrosoft office

Experiences

CSR

05-2017 - Now

Co owner, responsible for front of the house

02-2010 - 01-2017 Chemistry / Biology / AgronomyMaking sure customers get best service, training staff, Countability of restaurant, purchasing wines, spirits, in charge of the marketing

Manager/Supervisor

06-2008 - 02-2010 Chemistry / Biology / AgronomyIn charge of staff, purchasing, cash register. Training of workers. Taking care of guests,making sure great customer service provided.

Mixologist, bar manager

06-2005 - 09-2007 Chemistry / Biology / Agronomy

Education & training

Kaliningrad State University Imanuil Kant

2001 - 2008 Kaliningrad, Kaliningrad Oblast, Russia, KaliningradSales, Project / Product management, Corporate governance, Logistics

My soft skills

Communicating
Persevering
Team player
Persuasive

Languages spoken

  • English

    Professional

  • Italian

    Professional

  • Spanish

    Professional

  • Russian

    Native language

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