Elvin Rashidzade - WIZBII Elvin Rashidzade has published his/her professional profile on WIZBII. E R

Elvin Rashidzade

Hotelier

31years • Naftalan

Summary

•Seasoned professional with over 2 years experience in the hospitality industry. •Ability to handle hotel functions and implements team building and interpersonal relations skills with employees. •Outstanding work ethic combined with excellent leadership and customer service skills. •Demonstrates leadership and business ethics when making decisions and problem solving. •Handles training for the new hire associates, handling objections, different types customers and lead generations.

Skills

Hospitality ManagementTourismRevenue Managementmicrosoft officecustomer serviceevent managementguest relationsfinancial analysis

Experiences

Sales Manager

10-2015 - 03-2016 Hotels - RestaurantsIdentifying new contacts and developing sales leads Ensuring enquiries become confirmed business Upselling where possible Producing written quotations and confirmation Checking customer satisfaction and resolving any issues to ensure repeat business Promoting and managing the brand Working with advertising agencies Managing relationships with agencies and partners Overseeing budgets for advertising, marketing, and promotions Monitoring competition Generating new ideas for customer incentives and accommodation or business packages and other sales and marketing duties.

Front Office Manager

04-2015 - 03-2016 Hotels - RestaurantsManage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,special requests and any other issues that may arise. Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Undertake full responsibility for Scheduling and Payroll of the department. Undertake full responsibility for managing operating expenses and purchasing for the department Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Maximize revenue for the hotel. Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. Coordinate daily activities with hotel management team on a daily basis. Hold department meetings keeping staff informed of all activities in the hotel,reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

Supervisor

10-2014 - 04-2015 Hotels - Restaurants

Night Auditor

07-2014 - 09-2014 Hotels - Restaurants• Communicated audit results to upper management through written reports and oral presentations. • Collected and stored coupons. • Resolved guest complaints quickly, effectively and tactfully. • Validated currency status and notified management.

Barboy

06-2014 - 09-2014 Hotels - Restaurants• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. • Set up bar for operation, obtained cash bank and stocked the service bar. • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. • Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction. • Adeptly retrieved orders from storeroom.

Waiter

10-2013 - 12-2013 Hotels - Restaurants• Displayed enthusiasm and knowledge about the restaurant's menu and products. • Skillfully promoted items on beverage lists and weekly restaurant specials. • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. • Maintained a consistent, regular attendance record. • Accurately recorded sales, made correct change and prepared charge slips for guests. • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. • Entered orders into the computer system quickly and in proper sequence.

Waiter/Barboy

06-2013 - 09-2013 Hotels - Restaurants• Cut, sliced and peeled perishable garnishes and fruits for beverages. • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service. • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. • Maintained a consistent, regular attendance record. • Set up bar for operation, obtained cash bank and stocked the service bar. • Set up storeroom and work areas to allow easy access to stock items. • Accurately recorded sales, made correct change and prepared charge slips for guests. • Effectively and calmly resolved situations with intoxicated guests. • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

Houseman

06-2012 - 09-2012 Hotels - Restaurants• Removed waste paper and other trash from the premises to designated area. • Accepted accountability for all assigned building keys, master keys and access cards. • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Education & training

Universidad politécnica de Valencia, España.

2012 - 2013 Valence, DromeHotels - Restaurants

ANADOLU UNIVERSITY

2010 - 2015 Eskişehir, OdunpazarıHotels - Restaurants

My soft skills

Communicating
Creative
Team player
Enterprising

Languages spoken

  • English

    Professional

  • Russian

    Intermediate

  • Spanish

    Intermediate

  • Turkish

    Native language

  • Azeri

    Native language

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