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Doug west

58years • Ashford

Summary

An experienced telecommunications / IT professional with over 30 years experience. I am a self-motivated team player and leader with a flexible approach, good communications and customer facing skills who strongly believes in customer satisfaction at all times. Microsoft Certified Professional. Good Escalation and Single Point of contact and obsessed with customer satisfaction. Enjoys solving problems! Monitoring KPI’s and promoting additional service opportunities. Specialties: Client Relationship & retention, Escalations and Support Management, SPOC, reporting and a can-do attitude!

Skills

An Experienced Telecommunications / IT Professional With Over 30 Years ExperienceMCP

Experiences

Applications Team Manager, Operations and Client Service Manager

06-1999 - 01-2015 Infra / Networks / Telecom

Education & training

Kingston College

1983 - 1984 Kingston upon Thames, Greater LondonEnergy / Materials / Mechanics

My soft skills

Team player
Flexible
Independent
Persevering
Make every future a success.
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