Credit and Collections Specialist I

Job description

Description

Overview

The Credit and Collection Specialist collaborates with Accounts Receivable team to establish reason for past due account situation. The candidate contacts the customer, and makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied. A high degree of independent judgement is required to evaluate each situation and determine how best to manage each collection case.

This person will manage relationships with external stakeholders and must be able to lead critical collections situations toresolution.Additional responsibilities include but are not limited to: assist with reporting, check processing and any other task related to accounts receivable.

Responsibilities

·  Perform collection calls in a fast paced goal oriented collections department
·  Prepare and mail written delinquency notices
·  Responsible for monitoring and maintaining assigned accounts
·  Process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
·  Accountable for reducing delinquency for assigned accounts
·  Other assigned tasks and duties necessary to support the Accounts Receivable Department

Qualifications

·  Bachelor’s degree or equivalent experience
·  Evidence of exceptional ability
·  2 to 5 years’ experience in collections
·  FDCPA knowledge a plus
·  Ability to prioritize and multi-task, with the flexibility to adapt quickly to change
·  Knowledge of MS Office, with ability to learn new software/tools with minimal supervision
·  Detail-oriented, resourceful and able to manage shifting priorities
·  Excellent written and verbal communication skills required
·  Ability to positively and effectively interact with internal and external customers
·  Regular, reliable and predictable performance required
·  Ability to work well with other in a collaborative team environment
·  Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities

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