Unix Application Support

Job description

Environment

Within Société Générale Global Solution Center, join as a Application Support Analyst, in charge of providing other departments with the Information Systems Support.

Based in Bangalore, you will join the Production Services team, which manages the application service delivery support of its users in the Asia Pacific and European Regions.

Mission

As an Application Support Analyst, you will support the users of the Investment Banking Division on commodities applications.
Among the ongoing day-to-day support of the trading cycle, your main responsibilities will be to:
Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other Production Support teams in Singapore, Bangalore, London, Paris and New York
Provide extensive coverage to users in front, middle and back office units
Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.
Make available the knowledge of the local activity by promoting and updating specific documentation
Identify improvement axis and lead the automation of manual checks/tasks
Propose transformation of existing processes both for the business or our production services activities

Desired profile

Profile

Must have L1, L2 Application Support Experience (at least 2 to 5 years)
Should have solid knowledge on Investment Banking or Commodities or OTC Derivatives (at least familiar on one scope – either front or middle to back office) and proven hands on experience
Good Knowledge on UNIX or Windows based environments along with scheduling tools like Autosys, Visual Cron etc.
Solid MS SQL Knowledge
Ready to work either in Asia Pacific or Europe timezones
Self Starter, Believe in Team work, Take Ownership & Responsibility
Able to demonstrate the experience on Automation of manual tasks and checks (preferable)
ITIL Foundation V3 Certification (preferable)
Investment Banking Process Certfications (preferable)