Services Advisor

Job description

Services Advisor – University Town Center

Our Services Advisors are experts in showcasing and interacting with Microsoft devices and software, providing world class service at our Answer Desk in-store. Through these customer engagements, Services Advisors help both consumer and business customers to see what is possible with technology, ultimately empowering them to achieve more through one to one support, personal training sessions, and small group workshops.

Come as you are!   Do what you love! Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.

This Job is eligible for the following work arrangements:

Full-Time – 40 hours per week

We provide:

A work environment that is diverse, inclusive, and welcoming of all  

Training that will make you feel empowered to do your best work even if you aren’t a tech expert

Career opportunities for all of our employees

Fantastic, comprehensive and competitive benefits for full-time and part-time employees  

Gratitude & recognition for our awesome employees  

Belief that at Microsoft #WeWinAsATeam  

Services Advisor Key Responsibilities:

Customer Obsession

Empathetically assess customer support needs through listening, diagnosing, and repairing their devices, helping customers discover, use, and love Microsoft hardware, software, and services

Deliver collaborative and enrichening one-on-one training sessions to both consumer and business customers, helping them acquire the skills needed to enhance their knowledge around our products and services

Technological Capability

Identify and communicate potentially complex repair situations to store leadership as appropriate, maximizing time efficiency in resolution with a high-level attention to detail

Continuously maintain technical knowledge by learning through others, along with self-educating, showcasing product and service offerings, building on our #WeWinAsATeam culture

Drive for Results

Proactively assess customer’s needs and recommend complete solutions that enhances their overall customer experience  

Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally

Collaboration

Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives

Combines resources and joins efforts with teammates to achieve store and company goals

Adaptability

Effectively respond to changing in-store consumer and business environment, circumstances, and situations through customer engagements

Ability to facilitate business engagement experiences through in store briefings, workshops, events, and demos

Required Qualifications

1 year as a computer technician or helpdesk support or 1 year in a computer or technology education program  

Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position.    

Preferred Qualifications  

Strong verbal & written communication skills and a high-level attention to detail  

Thrive in a fast-paced team oriented, dynamic, public-facing environment driven to achieve results

Experience in selling consumer electronics or technology solutions

Deep understanding of Microsoft products including, but not limited to:   Windows, Xbox, Windows Phone, Surface, and cross-platform services like Skype, OneDrive, OneNote, and Office and how each of those products competes in the marketplace.

Experience in maintaining a client relationship management database (Microsoft Dynamics CRM preferred)

Proven success in metrics-driven, consultative service environment  

Previous technology/product/software teaching or training experience

Microsoft certifications OR experience/education in technology/IT

Disclaimer

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.    

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to