Offers “Marriott”

Expires soon Marriott

Franchised - Assistant General Manager

  • Niagara Falls (Niagara County)
  • Administration

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at:

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, AMERICAN NIAGARA HOSPITALITY. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.




Job Summary

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

ESSENTIAL FUNCTIONS:

·  Ensures that all brand standards are being maintained in each area of the property
·  Oversees the operation of the all hotel property departments
·  Maintains current licenses and permits as prescribed by local, state and federal agencies
·  Provides a safe working environment in compliance with OSHA/MSDS
·  Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
·  Ensures compliance with all corporate accounting procedures
·  Performs required quality audits
·  Ensures each department has accurate and complete inventory and all supplies are maintained
·  Assists and approves department managers scheduling against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
·  Assists team supervisors and managers with constructive coaching and counseling
·  Motivates and empowers staff to solve guest issues
·  Service netting to avoid reoccurring guest problems
·  Laser focused on guest satisfaction scores and strategies to improvements
·  Provides excellent customer service by being readily available/approachable for all guests
·  Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them
·  Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
·  Assist managers in proactive hiring and ensuring appropriate staffing levels at all times in all areas
·  Supporting the management and development of departmental teams
·  Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place
·  Performs other duties as assigned and needed

3-5 Years Hotel Management Experience

This company is an equal opportunity employer.

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