Help Desk Administrator

Job description

About us

At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. In 2016, KONE had annual net sales of EUR 8.8 billion, and at the end of the year close to 52,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland. www.kone.co.uk

We are looking for

a Help Desk Administrator to assist with the smooth running of our service department.  Responsibilities include:

·  Receiving and logging inbound calls then passing the call to engineer
·  Updating customer portals
·  Monitoring and checking digital/automated worksheets
·  Site booking for engineer to attend and service
·  General helpdesk administration/supporting field supervisors and managers

We offer

At KONE we strive to be a great place to work and we are proud to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Benefits: 25 Days Holiday, Company Pension Scheme, Childcare Vouchers, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme

Desired profile

Skills, Education and Experience

Good telephone manner

Polite and proficient

Good Word, Excel, Outlook skills

Previous customer service experience